8.1.15

THE ROAD OF SERVICE.

A passenger on the 1930 Euston to Glasgow finds himself in a sticky situation.  Props to Virgin Trains for having a customer service representative attentive to social media. "At Virgin Trains we work really hard to respond to our customers quickly, to make sure they get the information or help they need – whatever the request!"  That's in the best tradition of The North Shore Line, to make each passenger feel as if he or she is their only passenger.

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