12.7.22

THE INCOMPETENCE TAX.

That's been a gripe of long standing, going back to the early days of Cold Spring Shops:
"Perhaps the hardest hit are those who impose the tax, the legions of slovenly, poorly trained people who man our grocery stores and shopping malls, our post offices and security posts. What an unpleasant life it must be to labor without the basic ability to produce value on a consistent basis. But perhaps value is an alien concept to many of them, there is simply a set of procedures to follow in order to receive one's paycheck, and numerous customers who have to be endured -- and what's their deal, anyway, getting all bent because they didn't get the pizza topping they wanted, or because I brought out the wrong size shoes twice? Customers. What a pain."
The full rant is still available online, and will still reward careful study.  It concludes, "And if all you get today are the duds, have a little pity."

Sometimes that's hard.  Here's a comment I recently submitted to the operators of a local eatery.
My immediate dissatisfaction is with the unavailability of the flavor of the day, a staffer had to start the machine and make some. I'm generally disappointed with the dependability of this store. On more than one occasion the preannounced flavor of the day is not the actual flavor of the day on offer. On more than one occasion there has been a surprise closure or early closure of the dining room. First world problems, I know, and yet if we can't get the custard right, what hope is there of getting the baby formula or the fertilizer right.
There's accumulating evidence that the correct answer is "little hope."  On the micro scale, I never got any followup from the chain, not even the pro forma "we are sorry and hope to do better next time" that sometimes comes in.  But when Our Political Masters tell us we have to do without for the good of the "rules based international order" it is our duty to turf them out, just as it might be something between our option and our responsibility to withdraw our custom from those eateries.

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